Client Care Coordinator for Private Healthcare Practice

*Application Instructions At The Bottom*

Are You the Kind of Person Who…

  • Loves talking to new people on the phone or in person, and making them feel like they matter?
  • Thrives on juggling multiple conversations, calendars, and curveballs without losing your cool?
  • Notices and remembers the details most people miss, and takes real pride in that?
  • Wants to be part of something bigger than just answering phones or checking boxes?

If that sounds like you, we need to meet.

Who We Are and Why This Role Matters

We’re The Doctors of Physical Therapy (DPT) , a fast-growing concierge PT clinic that helps active adults get back to doing what they love without pain, pills, or surgery. Most of our patients come to us after 3–5 failed attempts elsewhere. They’re skeptical. They’re frustrated. They’re tired of being told, “Everything looks normal” or “it’s just age.”

That’s where you come in.
You’re not just the first impression.
You’re the first experience.

You’re the warm, clear, confident voice that makes people believe it’s finally possible to get real answers and real results.

Our Core Values (GRACE) – We live by these!

Growth – We don’t wait for feedback; we seek it. We’re always learning, improving, and leveling up.

Right vs Easy – We take the high road, even when it’s slower, harder, or less convenient.

Accountability – We own our outcomes. No excuses. No passing the buck.

Communication – We speak directly, kindly, and clearly, and we don’t do drama.

Experience – We aim to be the best part of our clients’ day, every day.

These values guide how we show up, support each other, and serve patients. If they resonate with you, we’re already on the same page.

What You’ll Be Doing

As the Patient Experience Coordinator, you’ll be the engine behind smooth, five-star patient journeys. Your goal isn’t just to schedule appointments, it’s to ensure every patient feels heard, valued, and excited to walk through our door.

You’ll:

  • Have 15–20 minute phone conversations that educate and convert curious leads into scheduled visits
  • Anticipate and overcome objections by clearly explaining how we’re different
  • Create a warm, memorable front desk experience (yes, names do matter)
  • Organize and optimize provider schedules using our digital tools
  • Handle confirmations, payments, and questions with ease and empathy
  • Track lead sources, follow-ups, and progress like a pro
  • Follow proven systems, refine them, and help the whole team grow

Who Thrives in This Role

  • You’re friendly and persuasive, not just nice, but memorable
  • You’re emotionally intelligent and can “read the room” (or tone of voice)
  • You’re proactive, detail-obsessed, and don’t need micromanaging
  • You enjoy structure and systems, but love people more
  • You like being part of a tight-knit, high-performance team
  • You value personal growth and healthy living

What You Get

  • A growth path, not a dead-end admin job
  • Training in communication, sales, and patient experience
  • A high-energy, no-drama team that celebrates wins and supports each other
  • Competitive pay with performance-based raises
  • Team perks and culture events (we even do staycations)

Minimum Requirements

  • At least 1–2 years of experience in a customer-facing administrative role
  • A proven track record of excellent service and confident phone communication
  • A desire to grow, take feedback, and contribute to something meaningful

How to Apply (Read Carefully)

To apply, email Amber@thedoctorsofpt.com with:

  • Your resume
  • A short, personalized cover letter telling us why you’d be a great fit
  • Use this subject line exactly: Live Life Today! (It’s our tagline)

Generic or incomplete applications will not be reviewed. If you can’t follow instructions here, this likely isn’t the right fit, and we mean that with love.

This role has growth potential, meaningful impact, and a team that actually lives its values.

If that’s what you’ve been looking for, apply now.