Client Care Coordinator for Private Healthcare Practice

Are you passionate about health and wellness? Do you thrive in a drama-free, growth-oriented environment?

Join Our Team and Make a Real Difference!

Are you the kind of person who takes pride in their work? Do you seek a workplace that truly values excellence and teamwork? Are you driven by a desire to positively impact the lives of clients and colleagues alike? If you’re someone who craves personal growth, embraces challenges, and wants to be part of a dynamic team, we want to hear from you.

About Us: We are a rapidly growing physical therapy practice that places patients at the forefront of our mission. We are on a mission to redefine healthcare by promoting wellness and independence, free from the need for surgery or medication. We specialize in helping individuals who have previously faced disappointment in their healthcare journey.

Our reputation in Arizona’s healthcare industry is unparalleled, evident from our outstanding patient reviews. We pride ourselves on delivering a top-notch patient experience while achieving remarkable outcomes.

At our core, we are a team of high-energy, positive individuals united by a shared mission: creating a welcoming and warm environment for our patients where they actively engage in their healthcare journey. If you’re looking to be part of something greater and make a meaningful impact on people’s lives, you’ve found the right place.

Our Core Values:

World-Class Patient Experience: We go above and beyond to ensure our patients receive the highest quality care, leaving a positive and lasting impression.
Accountability and Integrity: We believe in doing what’s right, not what’s easy. We hold ourselves and each other accountable to maintain the highest ethical standards.
Continuous Growth and Learning: We’re committed to personal and professional development, fostering an environment where learning and improvement are encouraged.
Communication and Connection: We value transparent and effective communication, building trust among our team and with our clients.
Emotional Engagement: We connect with our patients on a deep level, understanding their needs, and providing compassionate care.Top Priorities for this Role:

Achieve a patient conversion rate of over 40% for cold inquiries and 95% for warm inquiries.
Maintain a patient arrival rate above 95% for first visits.
Ensure physical therapy utilization exceeds 90% for paid sessions.
Proactively reschedule 80% of drop-offs (with no future booking) within 30 days.
Uphold patient satisfaction scores above 8/10 and relay feedback, positive or negative, to the team.

Responsibilities and Activities:

Manage incoming patient inquiries and schedule appointments.
Communicate the value of our services both in person and over the phone.
Handle pricing inquiries effectively.
Engage in meaningful 15-20 minute phone conversations with new patients, ensuring commitment to our services.
Create a welcoming waiting room environment.
Ensure that patients are excited for their first appointments.
Maintain communication with patients before, during, and after appointments to ensure satisfaction.
Timely invoice generation and distribution.
Efficiently organize schedules to maximize clinic efficiency and revenue.
Foster strong patient relationships to achieve agreed-upon NPS scores.
Develop and update procedures to ensure role tasks are well-documented and replicable.

Skills Required:

Ability to engage in meaningful phone conversations for over 15 minutes.
Effectively address phone inquiries to convert prospects into customers.
Strong memory for patient names and faces.
Provide a warm welcome to patients.
Exceptional organizational and time management skills.
Reliable follow-through on commitments.
Quick absorption of new information.
Meticulous attention to detail.
Persistence and a proactive attitude.
Comfort in a fast-paced, multitasking environment.
Sales experience (1-2 years) is advantageous.
Takes initiative without needing to be told what to do.

Location: Scottsdale, Arizona (Raintree & 101).

Compensation: $40,000 – $50,000 per year (depending on experience).

Benefits:

Paid Time Off (PTO)
401(k)
Health Benefits: Stipend Provided

Apply Today: If you have 1-2 years of administrative experience in a B2C environment, a proven track record of exceptional customer service, and the ability to confidently communicate over the phone, we encourage you to apply. This role offers growth opportunities, performance-based pay raises, and a positive work environment dedicated to personal and company improvement.

Make a meaningful difference in healthcare with us. Apply now!

How To Apply

Email your resume and a 1 page cover letter explaining why you would be a great fit to work with our company to Claire@thedoctorsofpt.com. In the subject line put “Client Care Coordinator” If selected to move forward with a phone screening interview you will be contacted.